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FAQ

  • What happens after I submit my booking inquiry?
    Once we receive your inquiry, we will contact you by email within 24 hours to confirm your date and time, if available. After initial confirmation is complete, we will then send over an invoice and our contract to be signed, please read over documents carefully. To finalize, we require a non-refundable 25% deposit in order to guarantee your date (that will also go towards your final balance) Your date is not yet confirmed, until we receive your deposit and a signed contract.
  • When is the final payment due?
    Final payments are due 5 days prior to your event. If final balance is not paid, this will result in an automatic cancellation of your event, as well as a forfeiture of your 25% deposit. We send automatic reminders of your payment being due.
  • Are there any additional fees?
    Yes, all fees will be applied to each package price as follows: Booking fee - 25% of total invoice price (non-refundable) Security deposit - $200 (refundable) (refunded in 3 days after equipment is inspected) Extra hour - $100/hour Attendant fee - $150 for full 4 hours (Mandatory for bubble dome and bumper cars) Inconvenience fee - $75 (excessive stairs, elevator, long distances to set-up area) Travel fee - $1.50 per mile round trip (first 10 miles are free)
  • What is your cancelation policy?
    We understand that things happen. If you need to cancel, please let us know immediately at contact@foreveryoungpartiesllc.com. Your 25% deposit is non-refundable, but you will receive that as a credit towards a future booking (12 months from original event date). In order to receive a credit, you must cancel at a minimum of 1 week prior to your event date.
  • What if it rains on the event date?
    If rain is in the forecast prior to your event date, we cannot set-up for outdoor events. Please have an indoor space available as back up. We can try to accommodate as best as possible. If a second option is not possible, then a rescheduling will be made for a new date, upon availability. The paid deposit will be applied to your next event.
  • Do you require a security deposit?
    Yes, a $175 security deposit will be added onto your invoice. A signed contract is required prior to booking an event, in which both parties agree that if any equipment is found stained or damaged, your security deposit will not be returned, to cover the cost to return the items back to a hireable state. Further damage costs may apply pending on the severity of damage. Rules are listed on our webpage, our contract, and at the event site. If rules are not followed, a portion of your security deposit will be retained as a cleaning fee.
  • How often is your equipment cleaned?
    All of our equipment is cleaned and disinfected before and after each use with a non-toxic, fragrance-free cleaner which kills 99.9% of harmful bacteria, viruses, mold, fungus and germs.
  • What area's do you service?
    We service South Jersey and Central Jersey. We also service parts of PA and DE. We cannot service further than 200 miles roundtrip from 08096. We can however recommend you to another soft play company that is servicing your area.
  • Are there any rules for soft play rentals?
    YES! The rules are displayed at every event and also stated in the contract that is to be signed before booking with us. It is the responsibility of the person/s or organization hiring Forever Young Party Rentals LLC to ensure that all possible precautions are taken to avoid injury to people or damage to the soft play equipment. Please ensure the following instructions are followed: PLAY AT YOUR OWN RISK Only children ages 6 and under are permitted in play area. A responsible adult must supervise the children in play area at ALL times. NO food, drinks (including water), candy, or chewing gum in or around the soft play area. This will avoid any accidental risks and keep the equipment clean. All shoes, worn by children AND adults, especially high heels, MUST be removed prior to entering equipment area. Jewelry, loose objects in pockets, badges, and all other sharp objects must be removed to avoid harm to the equipment. NO face paints, slime, party poppers, stamps, colored streamers, or silly string to be used either on or near the soft play area. (Please note these products will cause damage to the equipment that cannot be repaired.) Climbing, hanging or sitting on safety fencing and on the sides of the ball pit must not be allowed. No standing or jumping off sides of the ball pit. Ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others before entering the soft play area to avoid injury to peoples using the equipment. NO pets, outside toys, or any other objects in the soft play area at any time. NO moving equipment or taking equipment out of play area. Balls must be put back in ball pit before pick-up. (cleaning fee may apply if rule not followed)
  • What is soft play?
    Soft play is equipment made from soft material so our little one's can play in a safe and clean environment. Adult supervision still required.

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